Senior Compliance & Operations Coordinator

CVS Health; Tennessee; Hybride; USD 25 000 - 58 000; Plein temps

Résumé du poste

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for adherence to policies, regulatory requirements, and quality standards. The role serves as a liaison among operational teams, leadership, and compliance partners to identify risks and drive process improvements.

Responsibilities include audits, data reviews, and investigations, with recommendations to improve accuracy and regulatory adherence.

Qualifications

• 1 year of experience with Microsoft Office Suite (Access, Excel, PowerPoint, Word, Outlook).
• 1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis: gather and analyze data to identify and solve problems.
• Minimum of 2 years experience within a call monitoring environment.
• Experience adjusting priorities to meet changing business requirements in a dynamic environment.
• Understanding IT architecture for phone switches and call recording solutions, including Nice, Five9 Verint or comparable ticket systems.

Responsabilités

• Audit, review operational data and documentation to identify compliance risks.
• Develop and maintain standard operating procedures (SOPs) and reporting.
• Lead or participate in cross-functional projects and process improvements.
• Manage tickets within SLAs and maintain accurate updates for transparency.

Connaissances

Microsoft Office

Root cause analysis

Call monitoring

Communication

Formation

Bachelor's degree or equivalent

Outils

Ticketing systems

Call center systems

Description du poste

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for adherence to policies, regulatory requirements, and quality standards. The role serves as a liaison among operational teams, leadership, and compliance partners to identify risks and drive process improvements.

Responsibilities include audits, data reviews, and investigations, with recommendations to improve accuracy and regulatory adherence.