Senior Compliance & Operations Coordinator

CVS Health; Arizona; Hybrid; USD 26,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, conduct audits, review data, and help ensure adherence to policies and regulatory requirements. You will collaborate with leadership and compliance partners to identify risks and promote process improvements.

In this role, you will maintain SOPs, manage a ticketing system, and prepare reports for senior leaders while ensuring confidentiality and accuracy in all tasks.

Qualifications

• 1 year of experience with Microsoft Office Suite including Access, Excel, PowerPoint, Word, Outlook.
• 1 year communicating with internal/external associates and leaders.
• Minimum 1 year root cause analysis experience with data-driven problem solving.
• Minimum 2 years experience in a call monitoring environment.
• Ability to adjust priorities to changing business requirements.
• Understanding of IT architecture for phone switches and call recording solutions.

Responsibilities

• Support and monitor compliance operations to ensure policy adherence.
• Conduct audits, review data, investigate concerns, and propose improvements.

Skills

Office Suite

Communication

Root Cause Analysis

Call Monitoring

Ticketing Systems

Prioritization

Compliance Knowledge

Education

High School Diploma or GED

Bachelor's degree

Tools

Nice

Five9

Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, conduct audits, review data, and help ensure adherence to policies and regulatory requirements. You will collaborate with leadership and compliance partners to identify risks and promote process improvements.

In this role, you will maintain SOPs, manage a ticketing system, and prepare reports for senior leaders while ensuring confidentiality and accuracy in all tasks.