Senior Compliance & Operations Coordinator

CVS Health; Vermont; Ibrido; USD 39.000 - 88.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Paid time off

Retirement savings

Wellness programs

Descrizione del lavoro

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensuring adherence to policies, regulatory requirements, and quality standards. This role serves as a liaison between operational teams, leadership, and compliance partners to identify risks and promote process adherence.

The position involves audits, data analysis, SOP development, and management of tickets within SLAs, with opportunities to lead special projects and provide regular leadership

Competenze

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis and data-driven problem solving.
• Minimum of 2 years experience within a call monitoring environment.
• Experience with prioritizing tasks in a fast-paced environment and adjusting to changing requirements.
• Knowledge of IT architectures for phone switches and call recording systems (VoIP/TDM, Nice, Five9, Verint).

Mansioni

• Support and monitor business operations to ensure compliance with policies and regulatory requirements.
• Audit, review data and documentation, and investigate compliance concerns.
• Develop and maintain SOPs, reporting, and corrective action plans.
• Manage tickets within SLAs and turnaround time, ensuring updates are timely and accurate.

Conoscenze

Office proficiency

Root cause analysis

Call monitoring

Ticketing systems

Communication skills

Formazione

High School Diploma or GED

Strumenti

Nice

Five9

Verint

Descrizione del lavoro

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensuring adherence to policies, regulatory requirements, and quality standards. This role serves as a liaison between operational teams, leadership, and compliance partners to identify risks and promote process adherence.

The position involves audits, data analysis, SOP development, and management of tickets within SLAs, with opportunities to lead special projects and provide regular leadership