Senior Compliance & Operations Coordinator

CVS Health; New York (NY); Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and efficiency. You will partner with operations, leadership, and compliance teams to identify risks, promote adherence, and drive process improvements.

The role includes conducting audits, reviewing data, maintaining SOPs, and producing leadership reports. Strong analytical skills and the ability to manage multiple priorities under tight SLAs are essential.

Qualifications

• High School Diploma or GED required.
• 1 year experience communicating with internal/external associates, teams and business leaders.
• 1 year experience with root cause analysis and data-driven problem solving.
• Minimum 2 years experience within a call monitoring environment.
• Experience in adjusting priorities to meet changing business requirements.

Responsibilities

• Support and monitor business operations for compliance with policies and regulatory requirements.
• Conduct audits, review data, investigate concerns, and recommend improvements.
• Develop and maintain SOPs, reporting, and training materials.
• Manage tickets in the assigned ticketing system within SLAs and TATs.
• Lead or participate in cross-functional projects and process improvements.

Skills

Office Suite

Communication

Root Cause Analysis

Call Monitoring

Prioritization

VoIP Systems

Education

Bachelor's degree

Tools

Nice

Five9

Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and efficiency. You will partner with operations, leadership, and compliance teams to identify risks, promote adherence, and drive process improvements.

The role includes conducting audits, reviewing data, maintaining SOPs, and producing leadership reports. Strong analytical skills and the ability to manage multiple priorities under tight SLAs are essential.