Senior Compliance & Operations Coordinator

CVS Health; Alabama; Ibrido; USD 38.000 - 87.000; Tempo pieno

Descrizione del lavoro

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and quality standards. You will be a liaison between operations, leadership, and compliance partners, conducting audits, reviewing data, and recommending improvements.

The role includes developing SOPs, reporting, corrective action plans, and managing tickets to meet SLAs and ensure transparency.

Competenze

• 1 year of experience with Microsoft Office Suite and basic computer skills.
• 1 year experience communicating with internal/external associates and leaders.
• Minimum of 1 year experience with root cause analysis and problem solving.
• Minimum of 2 years experience within a call monitoring environment.

Mansioni

• Support and monitor operations to ensure compliance with policies and regulations.
• Conduct audits and review data, investigate concerns, and recommend improvements.
• Develop and maintain SOPs, reporting, and corrective action plans.
• Manage work items in the ticketing system, ensuring SLA/TAT adherence.
• Lead or participate in cross-functional projects and provide status updates.

Conoscenze

MS Office

Root cause analysis

Communication

Call monitoring

Prioritization

Analytical skills

Formazione

High School Diploma or GED

Bachelor''s degree or equivalent

Strumenti

Nice

Five9

Verint

Ticket systems

Descrizione del lavoro

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence and quality standards. You will be a liaison between operations, leadership, and compliance partners, conducting audits, reviewing data, and recommending improvements.

The role includes developing SOPs, reporting, corrective action plans, and managing tickets to meet SLAs and ensure transparency.