Senior Compliance & Operations Coordinator

CVS Health; Maryland; Hybrid; USD 26,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensure adherence to policies, regulatory requirements, and quality standards. The role collaborates with operations, leadership, and compliance partners to identify risks and promote process adherence within SLAs.

Responsibilities include conducting audits, reviewing data, developing SOPs, reporting, training, and leading special projects.

Qualifications

• 1 year experience with Microsoft Office and communication with teams.
• 1 year experience with root cause analysis and data analysis.
• 2+ years experience within a call monitoring environment.
• Ability to adjust priorities in a fast-paced environment.

Responsibilities

• Audit operations and review data to ensure compliance.
• Manage tickets in the assigned system within SLAs.
• Develop and maintain SOPs and training materials.
• Prepare reports for leadership and support continuous improvement.
• Lead cross-functional projects and process improvements.

Skills

Microsoft Office

Root cause analysis

Call monitoring

Communication

Prioritization

VoIP Systems

Analytics

Education

Bachelor's degree or equivalent

Tools

Nice

Five9

Verint

Ticketing systems

CRM systems

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations, ensure adherence to policies, regulatory requirements, and quality standards. The role collaborates with operations, leadership, and compliance partners to identify risks and promote process adherence within SLAs.

Responsibilities include conducting audits, reviewing data, developing SOPs, reporting, training, and leading special projects.