Senior Compliance & Operations Coordinator

CVS Health; Iowa; Hybrid; USD 38,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory and policy alignment. You will audit processes, review data, and collaborate with cross-functional teams to identify risks and implement improvements.

Strong ticket management and SOP development are essential to drive accuracy and accountability. The role requires attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum 1 year experience with root cause analysis and data review.
• Experience communicating with internal/external associates and leaders.
• Experience in a call monitoring environment and ticketing workflows.

Responsibilities

• Audit and monitor business operations to ensure policy and regulatory compliance.
• Manage and prioritize tickets within SLAs and turnaround times.
• Develop, update, and maintain SOPs and training materials.
• Analyze trends and prepare leadership reports for continuous improvement.
• Lead or participate in cross-functional projects and process improvements.

Skills

Microsoft Office Suite

Root cause analysis

Call monitoring experience

Communication with leaders

Data analysis

Education

High School Diploma or GED

Tools

Nice

Five9

Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory and policy alignment. You will audit processes, review data, and collaborate with cross-functional teams to identify risks and implement improvements.

Strong ticket management and SOP development are essential to drive accuracy and accountability. The role requires attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.