Senior Compliance & Operations Coordinator

7505 Caremark, L.L.C.; Florida; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor business operations for policy and regulatory adherence. You will audit, analyze data, investigate concerns, and drive process improvements while maintaining confidentiality and accuracy.

This role coordinates across teams, leads SOP development, and manages ticketing workflows with established SLAs. The position requires strong analytical skills, excellent communication, and ability to handle multiple

Qualifications

• 1 year of experience and required computer skills: Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis: proactively ask the right questions, gather and analyze data, identify and solve problems that arise with little or no precedent and with a sense of urgency.
• Minimum of 2 years experience within a call monitoring environment.
• Experience in rapidly adjusting priorities to meet changing business requirements and to prioritize tasks in an environment with goals that sometimes conflict.
• Overall comprehension on how the IT architecture works regarding phone switches and call recording solution, including VoIP/TDM call center phones, Nice, Five9 Verint and/or comparable ticket systems.

Responsibilities

• Conduct audits, reviews operational data and documentation, investigates compliance concerns, and provides recommendations to improve accuracy, efficiency, and regulatory adherence.
• Develop and maintain SOPs, reporting, training, and corrective action plans to support business objectives and mitigate compliance risks.
• Analyze trends and performance metrics, prepare reports for leadership, and ensure alignment with internal controls and external regulatory requirements.
• Manage work through an assigned ticketing system: monitor, prioritize, document, and resolve tickets within SLAs and turnaround times.

Skills

Root cause analysis

Call monitoring

Prioritization

Stakeholder communication

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor business operations for policy and regulatory adherence. You will audit, analyze data, investigate concerns, and drive process improvements while maintaining confidentiality and accuracy.

This role coordinates across teams, leads SOP development, and manages ticketing workflows with established SLAs. The position requires strong analytical skills, excellent communication, and ability to handle multiple