Senior Compliance & Process Coordinator

CVS Health; South Dakota; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy, regulatory, and quality adherence. This role liaises with operations, leadership, and compliance partners to identify risks and drive continuous improvement.

The Senior Coordinator conducts audits, reviews data, investigates concerns, and helps develop SOPs, reports, and corrective actions to mitigate compliance risks while maintaining confidentiality and accuracy.

Qualifications

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• 1 year experience communicating with internal/external associates, teams and leaders.
• 1 year experience with root cause analysis to identify and solve problems with urgency.
• Minimum of 2 years experience within a call monitoring environment.
• Ability to rapidly adjust priorities to meet changing business requirements.
• Knowledge of IT architecture for phone switches and call recording solutions (Nice, Five9, Verint).

Responsibilities

• Audit and monitor operations to ensure compliance with policies and standards.
• Investigate compliance concerns and provide actionable recommendations.
• Develop and maintain SOPs, reporting, and corrective action plans.
• Lead and participate in cross-functional projects and process improvements.
• Manage tickets in the assigned system within SLAs and TATs.
• Analyze trends and prepare leadership reports for decision-making.

Skills

Microsoft Office

Excel

Root cause analysis

Call monitoring

Communication

Ticket systems

VoIP / CTI knowledge

Education

High School Diploma / GED

Tools

Nice

Five9

Verint

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for policy, regulatory, and quality adherence. This role liaises with operations, leadership, and compliance partners to identify risks and drive continuous improvement.

The Senior Coordinator conducts audits, reviews data, investigates concerns, and helps develop SOPs, reports, and corrective actions to mitigate compliance risks while maintaining confidentiality and accuracy.