Senior Compliance & Operations Coordinator

NHSHP; New Hampshire; On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

CVS Health is hiring a Senior Coordinator, Business Compliance to support and monitor business operations for regulatory adherence and process improvement. The role acts as a liaison between operations, leadership, and compliance teams, conducting audits and documenting findings.

The position involves SOP development, reporting, and training to mitigate risks, with a focus on maintaining accuracy, confidentiality, and timely ticket updates within SLAs.

Qualifications

• 1 year of experience with MS Office suite (Access, Excel, PowerPoint, Word, Outlook).
• Experience communicating with internal/external associates and leaders.
• Minimum of 1 year experience with root cause analysis.
• Minimum of 2 years experience within a call monitoring environment.
• Experience adjusting priorities in a fast-paced environment.

Responsibilities

• Support and monitor business operations for compliance with policies, regulatory requirements and quality standards.
• Conduct audits, review data and identify risks; provide recommendations for improvement.
• Lead and manage tickets in the assigned ticketing system to SLA/TAT.
• Develop and maintain SOPs and training materials.
• Prepare reports for leadership and support continuous improvement initiatives.

Skills

Excel

Word

PowerPoint

Outlook

Access

Root cause analysis

Communication

Call monitoring

Prioritization

Education

High School Diploma or GED

Bachelor's degree or equivalent

Tools

Nice

Five9

Verint

Ticketing systems

Job description

CVS Health is hiring a Senior Coordinator, Business Compliance to support and monitor business operations for regulatory adherence and process improvement. The role acts as a liaison between operations, leadership, and compliance teams, conducting audits and documenting findings.

The position involves SOP development, reporting, and training to mitigate risks, with a focus on maintaining accuracy, confidentiality, and timely ticket updates within SLAs.