Senior Remote Cloud Production Engineer

Syms Strategic Group, LLC (SSG)

Fredericksburg (VA)

Remote

USD 85,000 - 117,000

Full time

15 hours ago

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Job summary

Syms Strategic Group (SSG) seeks a Production Support Engineer to deliver high-level operational support for complex cloud systems. You will diagnose outages, document issues, and work closely with customers across the VA department to restore services.

The role requires 8+ years in systems engineering, strong Linux/Windows skills, and hands-on cloud experience with AWS/Azure, plus automation and IaC expertise. Remote work is offered; US-based candidates preferred.

Qualifications

Experience with AWS/Azure cloud, S3, Step Functions, Batch Jobs, CloudWatch.
Proven track record of managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration tasks including user management, permissions, and system monitoring.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as CloudFormation.
Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch.
An ability to troubleshoot and optimize system performance and reliability.
Experience with network monitoring and diagnostic tools.
Experience with secure best practices for production systems.
Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams.
An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
An ability to quickly adapt to new technologies and processes.
A willingness to be on-call for production system support as required.
Strong documentation skills for maintaining system configurations, processes, and procedures.
An ability to manage and contribute to multiple projects, ensuring timely completion and quality results.
An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope.
Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including collecting diagnostic data and developing workarounds.
Accurately document problems in logging and discrepancy reporting tools.
Work directly with the customer in day-to-day activities.
Respond to user calls regarding hardware and software problems, escalating when required.
Communicate status of key problem statuses to users and senior management.