Senior Clinic Administrative Support Specialist

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

The Program Support Assistant Senior role at Virginia Commonwealth University Health Systems provides quality customer service to patients and families, visitors, staff and clinicians, ensuring courteous, quick and respectful treatment. It also supports clerical operations, monitors clinic activities, and supervises clerical staff.

The position requires data handling, scheduling coordination, and administrative support to optimize departmental efficiency, with hours roughly 7:00 a.m.

Qualifications

• Minimum of three (3) years of previous secretarial/administrative work experience in an office setting
• Experience with Microsoft Office applications & e-mail/calendaring

Responsibilities

• Act as corporate business agent in delegated areas of responsibility.
• Assists with daily operations by communicating scheduling needs of either team members or patients to the Director; working with team to maximize outpatient or resident scheduling needs (e.g. priority patients or wait-list); and provides necessary data to Director for decision-making.
• Communicates information regarding scheduling to utilize available resources to flex schedules, fill gaps or call in other help.
• Provides administrative support to clinical service team by completing documentation within scope of responsibilities; creating documents and other resources for use by the team; and other special department projects.
• Facilities work orders and service desk tickets as well as coordination of purchases for assigned clinical areas.
• Orients new team members, affiliates, students and volunteers to general department resources (e.g. locker assignment or computer login process).
• Serves as the timekeeper for the assigned clinical area.
• Assists with data collection that supports processes for team members such as applicant coordination, documentation of orientation, continuing education, in-service and staff development.
• Provides service orientation with respect to support processes.
• Maintains service training materials.
• Provides administrative support as requested for a variety of tasks that support the clinical service area's ability to deliver care.
• The tasks could include analysis of fiscal data; participating in weekly rounds to assist in care coordination; conducting family surveys; preparing materials for meetings; or following up on service coordination or delivery issues.
• Participates in hospital-wide committees and initiatives related to safety, service and quality (e.g. Environment of Care committee).
• Able to perform daily activities with minimal supervision.
• Self directed in the accomplishment of routine activities.

Skills

Secretarial/administrative experience

MS Office

Education

High school diploma or equivalent

Associate's Degree in Business/ related field

Job description

The Program Support Assistant Senior role at Virginia Commonwealth University Health Systems provides quality customer service to patients and families, visitors, staff and clinicians, ensuring courteous, quick and respectful treatment. It also supports clerical operations, monitors clinic activities, and supervises clerical staff.

The position requires data handling, scheduling coordination, and administrative support to optimize departmental efficiency, with hours roughly 7:00 a.m.