Senior Client Success Specialist

Crane Worldwide Logistics; La Grange (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A logistics company in La Grange, IL is seeking a Client Services Representative. This role involves responding to client inquiries, resolving complaints, and managing order issues. Applicants should have a High School Diploma or GED and 2-4 years of client service experience. The position offers competitive benefits, including a Quarterly Incentive Plan and Paid Time Off. Join us to advance your career in a supportive work environment.

Qualifications

• 2-4 years client service experience required.
• Job may require extended sitting or standing.
• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, general client inquiries, and complaints.
• Resolve issues with orders and delivery dates.
• Document consistent problem areas and follow up.
• Resolve client's complaints by determining the cause.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

A logistics company in La Grange, IL is seeking a Client Services Representative. This role involves responding to client inquiries, resolving complaints, and managing order issues. Applicants should have a High School Diploma or GED and 2-4 years of client service experience. The position offers competitive benefits, including a Quarterly Incentive Plan and Paid Time Off. Join us to advance your career in a supportive work environment.