Client Success Lead

Crane Worldwide Logistics; Florence (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly incentive plan

Paid time off (17 days)

Medical benefits

Dental benefits

Vision benefits

Tuition reimbursement

Recognition program

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics is seeking a dedicated client service specialist to respond to orders, inquiries, and invoice questions while resolving delivery issues. The role requires on-site presence in the assigned location and the ability to multi-task.

You will train and coach a team of client service specialists, maintain documentation, and ensure consistent problem resolution. A high school diploma or GED and 3–5 years of client service experience are preferred.

Qualifications

• High School Diploma or GED.
• 3-5 years client service experience.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is seeking a dedicated client service specialist to respond to orders, inquiries, and invoice questions while resolving delivery issues. The role requires on-site presence in the assigned location and the ability to multi-task.

You will train and coach a team of client service specialists, maintain documentation, and ensure consistent problem resolution. A high school diploma or GED and 3–5 years of client service experience are preferred.