Freight Customer Success Manager — Grow & Retain Accounts

People Freight | Freight Forwarding Recruitment; La Grange (IL); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Health, dental, and vision insurance

401(k) with company match

Opportunities for professional development

Job summary

A leading logistics firm is seeking a Customer Success Manager to manage domestic freight accounts from their La Grange, Illinois location. The role requires 3+ years of experience in freight management, excellent communication skills, and the ability to nurture client relationships effectively. This position offers a hybrid work arrangement and competitive salary of $60,000 per year along with benefits including health insurance and a 401(k) plan.

Qualifications

• Minimum of 3 years of experience in domestic freight management.
• Strong understanding of the transportation industry.
• Proficient in logistics software.

Responsibilities

• Manage and nurture relationships with existing clients.
• Identify opportunities for business growth.
• Coordinate domestic freight shipments and ensure timely delivery.
• Address client concerns and resolve issues.
• Monitor account performance and prepare reports.
• Ensure compliance with industry regulations.

Skills

Customer Relationship Management

Communication Skills

Logistics Knowledge

Negotiation Skills

Organizational Skills

Tools

Transportation Management Systems (TMS)

Job description

A leading logistics firm is seeking a Customer Success Manager to manage domestic freight accounts from their La Grange, Illinois location. The role requires 3+ years of experience in freight management, excellent communication skills, and the ability to nurture client relationships effectively. This position offers a hybrid work arrangement and competitive salary of $60,000 per year along with benefits including health insurance and a 401(k) plan.