Client Experience & Resolution Specialist

Crane Worldwide Logistics; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

136 hours of Paid Time Off

Excellent Medical, Dental, and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A leading logistics provider in Dallas is seeking individuals to respond to client orders and inquiries. You will resolve issues related to deliveries and provide excellent customer service. Ideal candidates should possess a high school diploma, have a focus on quality, and be problem solvers. Join us for competitive benefits such as paid time off, health benefits, tuition reimbursement, and wellness incentives.

Qualifications

• 0-2 years of experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client complaints and expediate solutions.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

A leading logistics provider in Dallas is seeking individuals to respond to client orders and inquiries. You will resolve issues related to deliveries and provide excellent customer service. Ideal candidates should possess a high school diploma, have a focus on quality, and be problem solvers. Join us for competitive benefits such as paid time off, health benefits, tuition reimbursement, and wellness incentives.