Client Experience Lead

Crane Worldwide Logistics LLC; Northlake (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours / 17 days)

Excellent Medical, Dental & Vision

Tuition Reimbursement

Employee Recognition & Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC seeks a client service professional to manage orders, answer inquiries, and handle invoice questions on-site in Northlake, TX. You will record problem areas and resolve issues related to deliveries and service.

Additionally, you will lead, coach and train a team of client service specialists, with a High School diploma or GED and 3–5 years of client service experience. Certifications may be required in some areas.

Qualifications

• High School Diploma or GED required.
• 3-5 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality focus

Problem solving

Documentation skills

Conflict resolution

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC seeks a client service professional to manage orders, answer inquiries, and handle invoice questions on-site in Northlake, TX. You will record problem areas and resolve issues related to deliveries and service.

Additionally, you will lead, coach and train a team of client service specialists, with a High School diploma or GED and 3–5 years of client service experience. Certifications may be required in some areas.