Sr. Client Service Specialist

Insight Global; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing agency is looking for a Sr. Client Service Specialist to operate at a warehouse location in McCook, IL. This role will act as the key liaison between the client and the operations team, ensuring prompt resolution of issues and maintaining shipment accuracy. Ideal candidates will have at least 1 year of experience supporting large clients and a background in logistics. Proficiency in Microsoft Excel and strong customer service skills are essential for success in this position.

Qualifications

• 1+ years of experience in a client-facing role supporting fortune 100 clients.
• Understanding warehouse logistics and operations.
• Investigating and resolving client complaints effectively.

Responsibilities

• Act as the primary point of contact with the client.
• Track and coordinate shipment issues for prompt resolution.
• Provide data integrity and reporting updates to leadership.

Skills

Client-facing experience

Logistics knowledge

Problem-solving skills

Customer service skills

Excel proficiency

Tools

Microsoft Office

Job description

Insight Global is seeking a Sr. Client Service Specialist for one of our premier clients to sit at a new warehouse location in McCook, IL. The Sr. Client Service Specialist will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Lead will provide data integrity and reporting updates to leadership as requested.

Must Haves:

• 1+ years of experience in a client facing role supporting fortune 100 clients
• Logistics background - understanding warehouse logistics and operations
• Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
• Monitor and document recurring issues to drive process improvements and enhance client satisfaction
• Experience being in a customer facing role and excellent customer service skills
• Proficiency within Microsoft Office, specifically Excel