Senior Client Success Manager - SaaS & Storage

Storable; Yorktown (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

HSA contribution

Vacation policy

Volunteer time off

Mental well-being resources

Pet leave

Home data stipend

Sign-on bonus

Fertility care

Financial planning

Equal employment opportunity

Job summary

Storable is seeking a Senior Client Success Manager to align client objectives with our storage SaaS solutions. You will lead strategic client journeys, drive product adoption, renewals, and overall satisfaction across a portfolio of key accounts.

You will collaborate with Implementation and cross-functional teams, set up accounts, run discovery workshops, and guide stakeholders from onboarding to success. Travel to client sites and virtual sessions are expected.

Qualifications

• 7+ years in client success or account management in storage or SaaS.
• Proven ability to drive renewals and adoption.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage relationships with key Clients to drive adoption, renewals, and satisfaction.
• Consult with client and collaborate on onboarding plans.
• Set-up and configure customer accounts with accuracy with Implementation.
• Strategize with clients to align with their business goals.
• Use CRM to track interactions and progress.
• Communicate overall client health and escalate at-risk accounts.
• Travel to client sites as required.
• Participate in virtual or in-person training sessions and meetings.

Skills

Client success

Account management

SaaS

CRM tools

Travel willingness

Project management

Interpersonal skills

Tools

Salesforce

Google Workspace

Job description

Storable is seeking a Senior Client Success Manager to align client objectives with our storage SaaS solutions. You will lead strategic client journeys, drive product adoption, renewals, and overall satisfaction across a portfolio of key accounts.

You will collaborate with Implementation and cross-functional teams, set up accounts, run discovery workshops, and guide stakeholders from onboarding to success. Travel to client sites and virtual sessions are expected.