Senior Client Success Manager — SaaS Adoption & Renewals

Storable; Central City (NE); Presencial; USD 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

HSA contribution

Unlimited vacation

Volunteer time off

Mental wellness resources

Paw’ternity leave

Home data stipend

Home office sign-on bonus

Fertility care support

Financial planning support

EEO commitment

Resumo da oferta

Storable is seeking a Senior Client Success Manager to translate client objectives into tangible value using our storage solutions. You will lead onboarding, set up accounts with Implementation, and drive ongoing strategy to maximize adoption and renewals.

With 7+ years in client success or related SaaS/storage roles, you will manage key accounts, track progress in CRM, and coordinate with cross-functional teams. Willingness to travel and participate in trainings is required.

Qualificações

• 7+ years in client success, account management, or related roles in storage or SaaS.
• Experience onboarding clients and configuring accounts with implementation teams.
• Ability to travel to client sites and company locations.
• Strong empathy, relationship-building, and cross-functional collaboration.
• Proficient in CRM usage and documenting client health and progress.

Responsabilidades

• Manage relationships with key clients to drive product adoption, renewals and satisfaction.
• Consult with clients on onboarding plans and tailor account configurations with Implementation.
• Strategize with clients to align product usage with business goals and track progress in CRM.
• Communicate client health and escalate at-risk accounts when needed.
• Lead discovery workshops and large-scale initiatives with internal and external stakeholders.
• Participate in virtual or in-person trainings, presentations, and meetings.

Conhecimentos

Client success

Account management

Project management

Stakeholder management

CRM tools

Google Workspace

Ferramentas

CRM tools

Google Workspace

Descrição da oferta de emprego

Storable is seeking a Senior Client Success Manager to translate client objectives into tangible value using our storage solutions. You will lead onboarding, set up accounts with Implementation, and drive ongoing strategy to maximize adoption and renewals.

With 7+ years in client success or related SaaS/storage roles, you will manage key accounts, track progress in CRM, and coordinate with cross-functional teams. Willingness to travel and participate in trainings is required.