Senior Client Success Manager | SaaS & Storage Growth

Storable; Ohio; Vor Ort; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health coverage for you and yourfamily

HSA contribution and HRA

Flexible vacation policy

Volunteer Time Off

Mental well-being resources

Paw'ternity Leave and pet bereavement

Home data stipend

Home office sign-on bonus

Fertility care support

Zusammenfassung

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable’s product capabilities, ensuring value realization and high satisfaction. You will lead relationships with key clients to drive adoption, renewals, and overall success across our storage solutions.

The role emphasizes onboarding, account configuration, ongoing strategy with clients, and close collaboration with Implementation and cross-functional teams.

Qualifikationen

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.
• Project management experience with ability to lead discovery workshops and large-scale initiatives.
• Ability to travel as required to client sites and company locations.
• Strong documentation, follow-up, and expectation management capabilities.

Aufgaben

• Consult with clients and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with accuracy in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to align with business goals.
• Utilize CRM tools to accurately track client interactions and progress.
• Communicate overall client health and escalate at-risk accounts when necessary.
• Build strong relationships with internal and external stakeholders, including senior management and cross-functional teams.

Kenntnisse

Client success

Account management

Relationship building

SaaS knowledge

Project management

Travel flexibility

Tools

Google Workspace

CRM tools

Jobbeschreibung

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable’s product capabilities, ensuring value realization and high satisfaction. You will lead relationships with key clients to drive adoption, renewals, and overall success across our storage solutions.

The role emphasizes onboarding, account configuration, ongoing strategy with clients, and close collaboration with Implementation and cross-functional teams.