Senior Client Success Manager (SaaS/Storage)

Storable; Elm (PA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

HSA contribution

Generous vacation policy

Parental leave

Job summary

Storable in the United States is seeking a Senior Client Success Manager (CSM) to drive adoption, retention, and client value across our storage solutions. You will partner with clients and internal teams to translate business goals into product enhancements, lead onboarding, and conduct business reviews.

This role requires 7+ years of SaaS/client success experience, strong presentation skills, and travel as needed; a base salary range is posted.

Qualifications

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.
• Experience with SaaS and storage industry solutions, with a deep understanding of operational reporting and improvements.
• Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives.

Responsibilities

• Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction by delivering consistent value.
• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals.
• Secure executive visibility into Storable's business results and strategic initiatives.
• Identify patterns in Client usage to improve product adoption and organizational effectiveness.
• Partner with Storable's product and engineering teams to translate Client feedback into actionable product requirements.
• Share strategic insights and operational best practices across the Client Success organization and the broader Storable team.
• Utilize CRM tools to accurately track Client interactions and progress.
• Facilitate and participate in Client business review meetings to ensure alignment and success.
• Communicate overall Client health and elevate at-risk accounts when necessary.
• Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment.
• Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives.

Skills

Client success

SaaS

Relationship building

Presentation skills

Cross-functional collaboration

Travel

CRM tools

Onboarding

Tools

Google Workspace

Job description

Storable in the United States is seeking a Senior Client Success Manager (CSM) to drive adoption, retention, and client value across our storage solutions. You will partner with clients and internal teams to translate business goals into product enhancements, lead onboarding, and conduct business reviews.

This role requires 7+ years of SaaS/client success experience, strong presentation skills, and travel as needed; a base salary range is posted.