Senior Client Success Lead (SaaS & Storage)

Storable; Milton (MA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous health coverage

401(k) match

HSA contribution

Paid time off

Parental leave

Volunteering time off

Wellness resources

Salary transparency

Job summary

Storable is seeking a Senior Client Success Manager (CSM) to connect client business objectives with the capabilities of Storable's solutions. You will drive collaboration across teams to enhance lifetime value, retention, and satisfaction, ensuring clients achieve desired outcomes with our storage technology platform.

Responsibilities include managing key client relationships, onboarding planning, account configuration with Implementation, and translating client feedback into product

Qualifications

• 7+ years of experience in client success, account management, or related roles within SaaS.
• Strong ability to translate business challenges into actionable strategies.
• Experience with SaaS implementations and client onboarding.

Responsibilities

• Manage relationships with key Clients to drive adoption, renewals, and satisfaction.
• Consult with client and collaborate on onboarding plans.
• Set-up and configure customer accounts with accuracy with Implementation.

Skills

Client success

SaaS

Relationship building

Presentation

Cross-functional collaboration

CRM tools

Executive stakeholder communication

Tools

Google Workspace

Job description

Storable is seeking a Senior Client Success Manager (CSM) to connect client business objectives with the capabilities of Storable's solutions. You will drive collaboration across teams to enhance lifetime value, retention, and satisfaction, ensuring clients achieve desired outcomes with our storage technology platform.

Responsibilities include managing key client relationships, onboarding planning, account configuration with Implementation, and translating client feedback into product