Senior Client Success Manager — SaaS & Storage Growth

Storable; Maryland; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Generous health coverage

HSA employer contribution

Vacation time with take-what-you-need

Volunteer Time Off

Mental well-being resources

Paw’ternity Leave

Pet bereavement

Home data stipend

Home office sign-on bonus $250

Fertility care support

Financial planning assistance

Job summary

Storable is seeking a Senior Client Success Manager to connect client business objectives with the functional capabilities of Storable’s products. You will ensure clients realize value, drive adoption, renewals, and satisfaction while coordinating with internal teams to align solutions with client goals.

The role requires at least 7 years of experience in client success or related fields within storage or SaaS, strong empathy, and the ability to lead cross-functional initiatives.

Qualifications

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.

Responsibilities

• Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction.
• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to align with business goals.
• Utilize CRM tools to accurately track Client interactions and progress.
• Communicate overall Client health and escape at-risk accounts when necessary.

Skills

Client success

Account management

SaaS

Relationship building

Tools

CRM tools

Job description

Storable is seeking a Senior Client Success Manager to connect client business objectives with the functional capabilities of Storable’s products. You will ensure clients realize value, drive adoption, renewals, and satisfaction while coordinating with internal teams to align solutions with client goals.

The role requires at least 7 years of experience in client success or related fields within storage or SaaS, strong empathy, and the ability to lead cross-functional initiatives.