Senior Client Success Manager – SaaS Growth & Renewals

Storable; Colorado; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous health coverage

HSA contribution

Vacation policy: take what you need

Volunteer Time Off

Mental well-being resources

Paw’ternity Leave and Pet Bereavement

Home data stipend

Sign-on bonus

Fertility care support

Financial planning support

Job summary

Storable is seeking a Senior Client Success Manager to drive value realization for its storage and SaaS customers in the United States. You will manage key client relationships, lead onboarding, configure accounts with precision, and align product capabilities with client goals.

You will collaborate with stakeholders, leverage CRM for health tracking, and guide initiatives for renewals and adoption. With 7+ years in client success or account management in SaaS or storage, you’ll excel at

Qualifications

• 7+ years of experience in client success or related roles in SaaS or storage.
• Experience managing key client relationships and renewals.
• Strong onboarding, account setup, and stakeholder alignment skills.
• Proficient in CRM usage and client health monitoring.
• Ability to travel to client sites as required.

Responsibilities

• Manage relationships with Storable's key Clients to drive adoption, renewals, and satisfaction.
• Consult with clients and collaborate on onboarding plans.
• Set up and configure customer accounts with accuracy with Implementation.
• Strategize with clients and tailor account configurations to business goals.
• Utilize CRM tools to track client interactions and progress.
• Communicate overall client health and address at-risk accounts.
• Lead operational improvements and collaborate with internal/external stakeholders.
• Travel to client sites as needed; participate in virtual or in-person training.

Skills

Client Success

Account Management

Project Management

SaaS Implementations

CRM Tools

Travel Flexibility

Documentation

Tools

Google Workspace

CRM Tools

Job description

Storable is seeking a Senior Client Success Manager to drive value realization for its storage and SaaS customers in the United States. You will manage key client relationships, lead onboarding, configure accounts with precision, and align product capabilities with client goals.

You will collaborate with stakeholders, leverage CRM for health tracking, and guide initiatives for renewals and adoption. With 7+ years in client success or account management in SaaS or storage, you’ll excel at