Senior Client Success & Logistics Support

Crane Worldwide Logistics; Walton (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Crane Worldwide Logistics in Walton, KY is seeking a Customer Service professional to handle orders, inquiries, and invoice questions. You will resolve issues related to orders and service, determine causes, and explain solutions to ensure timely resolutions.

The role requires a high school diploma and 2–4 years of client service experience, with benefits and growth opportunities. Ideal candidates will have strong communication, problem-solving, and multitasking abilities, plus knowledge of

Qualifications

• High school diploma or GED required.
• 2–4 years of client service experience preferred.
• Experience in freight forwarding or logistics is a plus.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determines the cause and explains best solution.
• Expedites corrections or adjustments and follows up to ensure resolution.
• Responses are predominantly routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics in Walton, KY is seeking a Customer Service professional to handle orders, inquiries, and invoice questions. You will resolve issues related to orders and service, determine causes, and explain solutions to ensure timely resolutions.

The role requires a high school diploma and 2–4 years of client service experience, with benefits and growth opportunities. Ideal candidates will have strong communication, problem-solving, and multitasking abilities, plus knowledge of