Client Experience Specialist - Resolution & Support

Crane Worldwide Logistics; Kentucky; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a client service representative in Kentucky to respond to orders, handle client inquiries, and resolve issues related to service and delivery. The ideal candidate will have a High School Diploma or GED and 2-4 years of relevant experience.

The position includes benefits such as a Quarterly Incentive Plan, extensive Paid Time Off, and health benefits. Candidates must also be able to pass an E-Verify Check.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Records and resolves issues with orders and service.
• Expedites corrections or adjustments for client complaints.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics is seeking a client service representative in Kentucky to respond to orders, handle client inquiries, and resolve issues related to service and delivery. The ideal candidate will have a High School Diploma or GED and 2-4 years of relevant experience.

The position includes benefits such as a Quarterly Incentive Plan, extensive Paid Time Off, and health benefits. Candidates must also be able to pass an E-Verify Check.