Senior Client Success & Issue-Resolution Specialist

Crane Worldwide Logistics; Atlanta (GA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days

Medical, Dental, Vision

Tuition Reimbursement

Employee Recognition

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a dedicated Client Services professional in Atlanta to handle orders, inquiries, and invoicing while resolving issues affecting delivery dates and service quality. The role requires strong problem-solving skills and the ability to multi-task in a fast-paced environment.

Ideal candidates will have a High School Diploma or GED and 2–4 years of client service experience, with potential for professional certifications in certain areas.

Qualifications

• High School Diploma or GED required.
• 2–4 years client service experience required.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics is seeking a dedicated Client Services professional in Atlanta to handle orders, inquiries, and invoicing while resolving issues affecting delivery dates and service quality. The role requires strong problem-solving skills and the ability to multi-task in a fast-paced environment.

Ideal candidates will have a High School Diploma or GED and 2–4 years of client service experience, with potential for professional certifications in certain areas.