Client Service Lead: Lead & Elevate Client Experience

Crane Worldwide Logistics; Florence (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days per year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics in Florence, KY is seeking a full-time on-site Client Services specialist. You will handle orders, inquiries, and invoice questions, and work to resolve issues promptly to maintain customer satisfaction.

The ideal candidate has a High School diploma or GED with 3–5 years of client service experience; professional certifications may be required in some areas. This role offers growth opportunities within a leading logistics company.

Qualifications

• High School Diploma or GED required.
• 3–5 years of client service experience.
• Professional certification may be required in some areas.
• On-site presence required.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics in Florence, KY is seeking a full-time on-site Client Services specialist. You will handle orders, inquiries, and invoice questions, and work to resolve issues promptly to maintain customer satisfaction.

The ideal candidate has a High School diploma or GED with 3–5 years of client service experience; professional certifications may be required in some areas. This role offers growth opportunities within a leading logistics company.