Client Success Lead

Crane Worldwide Logistics LLC; Town of Texas (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental, Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time Off

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a client service professional to respond to orders, inquiries, and invoice questions. The role involves resolving issues, documenting problems, and ensuring timely resolutions across on-site operations.

The position emphasizes handling escalations, coaching a team of client service specialists, and performing other duties as assigned to support logistics services.

Qualifications

• High School Diploma or GED.
• 3-5 years client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a client service professional to respond to orders, inquiries, and invoice questions. The role involves resolving issues, documenting problems, and ensuring timely resolutions across on-site operations.

The position emphasizes handling escalations, coaching a team of client service specialists, and performing other duties as assigned to support logistics services.