Senior Client Experience Specialist

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 42,000 - 56,000; Full time

Job summary

Crane Worldwide Logistics LLC is seeking a Client Services professional for an on-site position in Ohio. You will respond to client inquiries and orders, address invoice questions, and resolve service-related issues to ensure smooth operations.

Required is a High School Diploma or GED with 2–4 years of client service experience; strong problem-solving, documentation, and conflict-resolution skills are essential. The role emphasizes accuracy and effective communication with customers.

Qualifications

• High School Diploma or GED is required.
• 2-4 years of client service experience preferred.
• Strong problem-solving and documentation skills are needed.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas and tracks issues.
• Resolves issues with orders, delivery dates or service.
• Determines root causes and communicates solutions to clients; follows up to ensure resolution.
• May handle additional duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Services professional for an on-site position in Ohio. You will respond to client inquiries and orders, address invoice questions, and resolve service-related issues to ensure smooth operations.

Required is a High School Diploma or GED with 2–4 years of client service experience; strong problem-solving, documentation, and conflict-resolution skills are essential. The role emphasizes accuracy and effective communication with customers.