Client Experience & Resolution Specialist

Crane Worldwide Logistics; Kentucky; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Medical Dental Vision

Tuition Reimbursement

Recognition Program

Volunteer Time

Employee Discounts

Wellness Incentives

Sales Commission

Job summary

Crane Worldwide Logistics in Kentucky is seeking a detail‑oriented customer service associate to handle orders, inquiries, and billing questions. You will respond to client requests, resolve delivery and service issues, and ensure timely follow‑ups.

The role emphasizes problem solving, documentation, and conflict resolution, with opportunities for recognition and benefits as described in the job posting.

Qualifications

• High School Diploma or GED (High school or better).
• 0-2 years experience as an assembly line lead.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Resolves issues with orders, delivery dates, or service.
• Follows up to ensure resolution of client complaints.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics in Kentucky is seeking a detail‑oriented customer service associate to handle orders, inquiries, and billing questions. You will respond to client requests, resolve delivery and service issues, and ensure timely follow‑ups.

The role emphasizes problem solving, documentation, and conflict resolution, with opportunities for recognition and benefits as described in the job posting.