Client Experience Specialist — Logistics Support

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in Lockbourne, OH is seeking a Client Services professional to respond to orders and client inquiries, resolve delivery and service issues, and maintain accurate documentation. This on-site role emphasizes problem solving and customer focus.

The ideal candidate has a high school diploma or GED and 2-4 years of client service experience; professional certification may be required in some areas. We offer a comprehensive benefits package and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 2-4 years client service experience required.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Lockbourne, OH is seeking a Client Services professional to respond to orders and client inquiries, resolve delivery and service issues, and maintain accurate documentation. This on-site role emphasizes problem solving and customer focus.

The ideal candidate has a high school diploma or GED and 2-4 years of client service experience; professional certification may be required in some areas. We offer a comprehensive benefits package and growth opportunities.