Senior Client Success & Growth Leader

Gallagher; Louisville (KY); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Learning opportunities

Collaborative culture

Job summary

Gallagher is seeking a Senior Client Service Manager to join our Commercial team. You will lead efforts to deliver exceptional service and innovative insurance solutions to clients, working closely with senior leaders, clients, and colleagues to build strong relationships and solve complex challenges.

You will drive renewals, identify growth opportunities, and mentor team members while fostering a culture of collaboration and excellence.

Qualifications

• Bachelor's degree with 5+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.

Responsibilities

• Lead renewal processes and strategy for complex accounts.
• Identify gaps in coverage, review claims, secure existing business, and drive cross-sell of additional services.
• Build and maintain relationships with clients and carrier partners with timely responses.
• Provide strategic guidance to the team in addressing client risk management needs.
• Mentor teammates through delegation, feedback, and development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee accuracy and management of client and policy data in Gallagher systems.
• Leverage Gallagher technology to improve productivity and deliver quality results.
• Manage multiple priorities to meet client expectations.

Skills

Client service

Claims management

Microsoft Office

Relationship building

Adaptability

Education

Bachelor's degree

High School diploma

Property and Casualty License

Job description

Gallagher is seeking a Senior Client Service Manager to join our Commercial team. You will lead efforts to deliver exceptional service and innovative insurance solutions to clients, working closely with senior leaders, clients, and colleagues to build strong relationships and solve complex challenges.

You will drive renewals, identify growth opportunities, and mentor team members while fostering a culture of collaboration and excellence.