Senior Client Success Leader – Risk & Renewal Strategy

Gallagher; Louisville (KY); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits program

Career development opportunities

Collaborative culture

Global reach and local impact

Résumé du poste

Gallagher is seeking a Senior Client Service Manager to join our Commercial team. You will lead renewal efforts for complex accounts, develop tailored solutions, and work closely with clients, senior leaders, and colleagues to deliver exceptional service and innovate insurance solutions.

You will mentor team members, oversee risk management discussions, and ensure regulatory compliance across processes, while leveraging Gallagher’s technology to improve productivity and outcomes.

Qualifications

• Bachelor's degree with 5+ years of client service/claims management experience.
• High School diploma + 10+ years experience in client service/claims management.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience managing shifting priorities.
• Collaborative mindset to work across Gallagher.

Responsabilités

• Lead renewal processes and strategy for complex accounts.
• Identify gaps in coverage, review claims, and drive additional services.
• Build and maintain strong client and carrier relationships.
• Provide strategic guidance to the team on risk management strategies.
• Mentor team members and foster professional development.
• Conduct regular audits to ensure regulatory compliance and high service standards.

Connaissances

Proficiency in Microsoft Office

Relationship building

Adaptability & resilience

Collaborative mindset

Formation

Bachelor's degree

High School diploma + 10+ years experience

Outils

Microsoft Office Suite

Description du poste

Gallagher is seeking a Senior Client Service Manager to join our Commercial team. You will lead renewal efforts for complex accounts, develop tailored solutions, and work closely with clients, senior leaders, and colleagues to deliver exceptional service and innovate insurance solutions.

You will mentor team members, oversee risk management discussions, and ensure regulatory compliance across processes, while leveraging Gallagher’s technology to improve productivity and outcomes.