Client Success & Renewal Manager

Gallagher; Chicago (IL); Hybrid; Confidential; Full time

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team in the United States. You will work closely with clients and colleagues to deliver tailored insurance solutions, maintain strong relationships, and ensure every interaction adds value.

You will lead renewal efforts, mentor staff, and help address client risk management needs through consultative conversations, ensuring compliance and high service standards. This role offers in-office and hybrid work opportunities.

Qualifications

• Bachelor's degree with a minimum of 3+ years client service and/or claims management experience.
• High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and delivering timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks and giving feedback to foster growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively to meet deadlines and client expectations.

Skills

Customer service

Relationship building

Communication

Adaptability

Education

Bachelor's degree

High School diploma

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team in the United States. You will work closely with clients and colleagues to deliver tailored insurance solutions, maintain strong relationships, and ensure every interaction adds value.

You will lead renewal efforts, mentor staff, and help address client risk management needs through consultative conversations, ensuring compliance and high service standards. This role offers in-office and hybrid work opportunities.