Client Success Manager, Personal Lines Insurance

Gallagher; Town of Ithaca (NY); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking an Associate Client Service Manager to join our Commercial team. You’ll lead efforts to deliver exceptional service and tailored solutions to our clients, working closely with your team to build strong relationships and ensure every interaction adds value.

You’ll manage the renewal process, mentor teammates, and explore opportunities for additional services while ensuring compliance with industry standards. This role offers growth within a global firm with local impact.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ year client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Strong relationship-building and communication skills.
• Adaptable to shifting priorities with a collaborative mindset.

Responsibilities

• Lead client relationships and ensure client needs are met.
• Guide renewal processes and provide tailored solutions.
• Mentor team members and support cross-functional collaboration.
• Address client risk management needs through consultative discussions.
• Maintain compliance with industry standards and uphold high service quality.

Skills

Relationship building

Adaptability

Team collaboration

Client service mindset

P&C License

Education

Bachelor's degree / High School alternative

Tools

Microsoft Office

Job description

Gallagher is seeking an Associate Client Service Manager to join our Commercial team. You’ll lead efforts to deliver exceptional service and tailored solutions to our clients, working closely with your team to build strong relationships and ensure every interaction adds value.

You’ll manage the renewal process, mentor teammates, and explore opportunities for additional services while ensuring compliance with industry standards. This role offers growth within a global firm with local impact.