Hybrid Senior Client Success Leader, Commercial Insurance

Arthur J. Gallagher & Co.; Ohio; Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Zusammenfassung

Gallagher is seeking a Senior Client Service Manager to join the Commercial team, helping clients navigate challenges, manage risk, and achieve goals. You will partner with clients, carrier partners, and colleagues to deliver exceptional service and thoughtful insurance solutions.

You'll lead complex client relationships, renewals, and identify opportunities to add value, while mentoring teammates and fostering a collaborative, high-performing culture.

Qualifikationen

• Bachelor's degree and 5+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Aufgaben

• Lead renewal strategies for complex accounts and coordinate with clients and internal teams.
• Identify opportunities to strengthen client programs by reviewing coverage gaps and trends.
• Build and maintain strong relationships with clients and carrier partners.
• Collaborate with clients on risk management strategies and provide consultative insights.
• Mentor and develop team members and promote growth.
• Ensure compliance and maintain accuracy of client and policy information in Gallagher systems.
• Leverage technology to streamline processes and improve client experience.
• Manage multiple priorities while delivering high-quality results.

Kenntnisse

Client service

Relationship building

Leadership

Adaptability

Team mentoring

Ausbildung

Bachelor's degree

High School diploma/GED

Property and Casualty Insurance License

Tools

Microsoft Office

Jobbeschreibung

Gallagher is seeking a Senior Client Service Manager to join the Commercial team, helping clients navigate challenges, manage risk, and achieve goals. You will partner with clients, carrier partners, and colleagues to deliver exceptional service and thoughtful insurance solutions.

You'll lead complex client relationships, renewals, and identify opportunities to add value, while mentoring teammates and fostering a collaborative, high-performing culture.