Senior Client Success & Delivery Leader

Alight Solutions LLC; United States; Hybride; USD 110 000 - 170 000; Plein temps

Résumé du poste

Alight Solutions LLC is seeking a Senior Manager, Client Management to lead strategy, retention, and executive engagement for a high-value client portfolio. You will foster strong client and broker relationships, collaborate with cross-functional teams, and ensure value realization from Alight's products and services.

In this role you will own the account health strategy, guide quarterly reviews, and partner with sales to identify expansion opportunities while navigating HR, disability absence

Qualifications

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Strong analytical skills to translate data into actionable insights.
• Experience managing pricing and financial models.
• Ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Experience in HR services, business management, disability/absence, and healthcare.

Responsabilités

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service.
• Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client's solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end-to-end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Connaissances

Client relationship management

Negotiation

Analytical skills

Pricing models

Cross-functional collaboration

HR services

Formation

Advanced degree or equivalent

Description du poste

Alight Solutions LLC is seeking a Senior Manager, Client Management to lead strategy, retention, and executive engagement for a high-value client portfolio. You will foster strong client and broker relationships, collaborate with cross-functional teams, and ensure value realization from Alight's products and services.

In this role you will own the account health strategy, guide quarterly reviews, and partner with sales to identify expansion opportunities while navigating HR, disability absence