Client Delivery Leader-Alight Leave Solutions

Alight Solutions LLC; United States; Hybrid; USD 110,000 - 170,000; Full time

Job summary

Alight Solutions LLC is seeking a Senior Manager, Client Management to lead strategy, retention, and executive engagement for a high-value client portfolio. You will foster strong client and broker relationships, collaborate with cross-functional teams, and ensure value realization from Alight's products and services.

In this role you will own the account health strategy, guide quarterly reviews, and partner with sales to identify expansion opportunities while navigating HR, disability absence

Qualifications

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Strong analytical skills to translate data into actionable insights.
• Experience managing pricing and financial models.
• Ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Experience in HR services, business management, disability/absence, and healthcare.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service.
• Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client's solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end-to-end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Skills

Client relationship management

Negotiation

Analytical skills

Pricing models

Cross-functional collaboration

HR services

Education

Advanced degree or equivalent

Job description

Amazing Opportunity and Great Place to Work!

Come make a difference and consider this unique opportunity to step into a rewarding career.

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life.

Benefits include health, dental and vision coverages starting Day One.

Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

About the Role

The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client's solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end-to-end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Requirements

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Display compelling analytical skills with the ability to translate data into actionable insights.
• Have experience managing pricing and financial models.
• Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Have experience in HR services, business management, disability/absence, and healthcare.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring