Remote Client Delivery Leader — Growth & Retention

Alight; Illinois; Sur place; USD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement matching

Generous time off

Parental leave

Continuing education

Career growth opportunities

Résumé du poste

Alight is seeking a Client Delivery Leader to drive strategy, management, and retention of a high‑value client portfolio. You will cultivate strategic relationships with clients, brokers, and cross‑functional teams to maximize value from Alight's benefits solutions.

In this role, you will own the Account Health strategy, oversee Leaves Delivery, and lead quarterly and annual business reviews. The position requires 5+ years of client/broker relationship experience and strong communication with

Qualifications

• 5+ years of direct Client/Broker Relationship management experience or advanced degree equivalent.
• Excellent communication and negotiation skills with C‑Suite executives.
• Strong analytical skills to translate data into actionable insights.
• Experience in HR services, disability/absence, and healthcare.
• Ability to partner with Sales/Commercial teams to identify expansion opportunities.

Responsabilités

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third‑party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post‑sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross‑functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
• Owning the Account Health strategy and delivery for assigned client accounts. Proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk
• Being the single point of ownership for Leaves Delivery. Managing day to day delivery including client priorities, open items, requirements (including definition), and ensuring the end‑to‑end Leave Service (including operations and technology) meets the customer needs.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client‑focused discussions and aligning value‑driven messaging with client‑specific goals and outcomes.
• Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Connaissances

Client relationship management

Executive communication

Analytical skills

Pricing & financial modeling

Formation

Advanced degree or equivalent

Description du poste

Alight is seeking a Client Delivery Leader to drive strategy, management, and retention of a high‑value client portfolio. You will cultivate strategic relationships with clients, brokers, and cross‑functional teams to maximize value from Alight's benefits solutions.

In this role, you will own the Account Health strategy, oversee Leaves Delivery, and lead quarterly and annual business reviews. The position requires 5+ years of client/broker relationship experience and strong communication with