Senior Client Relationship Executive

apply; Connecticut; Hybrid; USD 90,000 - 130,000; Full time

Job summary

ADP is hiring a Relationship Manager - III to develop and maintain top-tier client relationships, acting as the client advocate and ensuring overall satisfaction across retirement services. The role requires travel and frequent client visits, and the candidate will operate at senior levels within the client's organization.

Responsibilities include conducting quarterly reviews, coordinating with ADP entities, understanding client HR/Payroll needs, and identifying opportunities for service

Qualifications

• 5-8 years of directly related experience is required.
• Hybrid work model with remote/field; frequent client visits and travel.
• Candidates must reside in one of the listed states and be comfortable with 30-40% travel.

Responsibilities

• Key ADP contact for the client's decision maker and senior executive responsible for the ADP relationship.
• Liaise with all ADP entities to monitor service and product issues post-sale to ensure total client satisfaction.
• Conduct quarterly comprehensive account reviews and communicate resolutions of critical service issues to all ADP entities.
• Understand client's HR, Payroll and outsourcing strategies and identify new service opportunities.
• Promote client satisfaction surveys and follow up on results.
• Communicate and promote key ADP initiatives and product enhancements.
• Position as Client Advocate to help resolve issues and differentiate ADP's service.
• Participate in pre-sale presentations and education campaigns for clients.
• Maintain comprehensive records of service activities using standard ADP tools and processes.
• Perform other related duties as assigned.

Skills

Relationship management

Client advocacy

Travel readiness

Education

Bachelor's Degree in Business/Finance/Accounting or equivalent

Job description

ADP is hiring a Relationship Manager - III to develop and maintain top-tier client relationships, acting as the client advocate and ensuring overall satisfaction across retirement services. The role requires travel and frequent client visits, and the candidate will operate at senior levels within the client's organization.

Responsibilities include conducting quarterly reviews, coordinating with ADP entities, understanding client HR/Payroll needs, and identifying opportunities for service