Senior Client Experience & Solutions Specialist

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in Kentucky is seeking a client service professional to respond to orders, inquiries, invoice questions and client complaints. You will record recurring issues and resolve delivery or service problems while explaining root causes and quickest solutions.

The role may involve deviations from standard procedures and other duties as assigned. The ideal candidate has 2–4 years of client service experience, strong communication and problem-solving skills, and a High

Qualifications

• High School Diploma or GED required.
• 2–4 years of client service experience.
• Excellent communication and problem solving skills.
• Ability to work in a fast paced environment.

Responsibilities

• Responds to orders, inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Explains root cause and best solution, expedites corrections, and follows up.
• May require deviation from standard procedures.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multitasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Kentucky is seeking a client service professional to respond to orders, inquiries, invoice questions and client complaints. You will record recurring issues and resolve delivery or service problems while explaining root causes and quickest solutions.

The role may involve deviations from standard procedures and other duties as assigned. The ideal candidate has 2–4 years of client service experience, strong communication and problem-solving skills, and a High