Client Success Specialist: Problem-Solver & Solutions

Crane Worldwide Logistics; Florence (KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off 17 days

Medical Dental Vision

Tuition Reimbursement

Employee Recognition

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a reliable Client Services professional to manage orders and respond to client inquiries from the Walton, KY area. You will address invoice questions, monitor service levels, and resolve delivery or order issues ensuring high customer satisfaction.

Ideal candidates have 2–4 years in client services, strong problem‑solving skills and the ability to multi‑task in a fast‑paced logistics environment.

Qualifications

• High School Diploma or GED required.
• 2–4 years of client service experience preferred.
• Certifications may be required in some areas.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Records recurring problems and tracks issues.
• Resolves issues with orders, delivery dates or service.
• Determines causes of problems and explains solutions; expedites corrections.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is seeking a reliable Client Services professional to manage orders and respond to client inquiries from the Walton, KY area. You will address invoice questions, monitor service levels, and resolve delivery or order issues ensuring high customer satisfaction.

Ideal candidates have 2–4 years in client services, strong problem‑solving skills and the ability to multi‑task in a fast‑paced logistics environment.