Client Experience Lead & Problem-Solver

Crane Worldwide Logistics LLC; Town of Texas (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days per year)

Medical, Dental & Vision benefits

Tuition Reimbursement

Employee Recognition & Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100/year

Job summary

Crane Worldwide Logistics LLC is seeking a Client Service Specialist to respond to orders, inquiries, and invoice questions, while addressing client complaints and tracking problem areas. The role includes resolving issues related to orders and delivery dates, determining solutions, expediting corrections, and following up to ensure satisfaction.

The position may involve coaching a team of client service specialists, handling deviations from standard procedures when needed, and performing other

Qualifications

• High School Diploma or GED is required.
• 3-5 years of client service experience.
• On-site work may be required.
• Ability to use standard office equipment.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Service Specialist to respond to orders, inquiries, and invoice questions, while addressing client complaints and tracking problem areas. The role includes resolving issues related to orders and delivery dates, determining solutions, expediting corrections, and following up to ensure satisfaction.

The position may involve coaching a team of client service specialists, handling deviations from standard procedures when needed, and performing other