Client Experience Lead

Crane Worldwide Logistics; Florence (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off (17 days)

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics seeks a seasoned Client Service Specialist for our Florence, KY site. You will respond to orders, inquiries and invoice questions, and help resolve delivery issues while maintaining high service quality. On-site work is required in a fast-paced logistics environment.

This role requires a high school diploma or GED and 3–5 years of client service experience. You will lead and coach a team of client service specialists, ensuring customer satisfaction and operational

Qualifications

• High School Diploma or GED required.
• 3–5 years of client service experience.
• Strong communication and problem‑solving skills.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas and works toward resolution.
• Resolves issues with orders, delivery dates or service and expedites corrections.
• Provides leadership, coaching and training to a team of client service specialists.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics seeks a seasoned Client Service Specialist for our Florence, KY site. You will respond to orders, inquiries and invoice questions, and help resolve delivery issues while maintaining high service quality. On-site work is required in a fast-paced logistics environment.

This role requires a high school diploma or GED and 3–5 years of client service experience. You will lead and coach a team of client service specialists, ensuring customer satisfaction and operational