Senior Client Experience & Office Operations Specialist

Opensity Solutions; West Palm Beach (FL); In loco; USD 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Descrizione del lavoro

Opensity Solutions, the largest tech-enabled managed services organization, is seeking a Senior Service Specialist in West Palm Beach to deliver high-level administrative and operational support across client environments. You will handle mail, copy, print, hospitality, facilities, reception, and office support while upholding client standards.

The role requires 2–4 years of experience, a high school diploma or GED, strong customer service and communication skills, and proficiency with Microsoft

Competenze

• 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.
• Experience supporting corporate, legal, professional services, or high-volume client environments preferred.
• High School Diploma or GED required.

Mansioni

• Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
• Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
• Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
• Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
• Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.
• Deliver exceptional customer service while responding to client requests, questions, and operational support needs.
• Handle client concerns and service-related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.
• Maintain strong working relationships with clients, vendors, and internal stakeholders to support seamless service delivery.
• Coordinate conference room setup, hospitality services, catering support, and meeting room readiness.
• Monitor and replenish office and kitchen supplies while maintaining inventory control and ordering supplies as needed.
• Assist with basic facilities support including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns.
• Independently manage assigned production and operational tasks while meeting deadlines and maintaining service quality standards.
• Assist with prioritizing daily workflow activities to ensure operational efficiency and timely completion of requests.
• Monitor service activities and identify opportunities for process improvement, operational consistency, and enhanced client support.
• Ensure compliance with Opensity Solutions policies, safety procedures, confidentiality standards, and client-specific operational requirements.

Conoscenze

Customer service

Organizational skills

Communication

Microsoft Office

Formazione

High School Diploma or GED

Descrizione del lavoro

Opensity Solutions, the largest tech-enabled managed services organization, is seeking a Senior Service Specialist in West Palm Beach to deliver high-level administrative and operational support across client environments. You will handle mail, copy, print, hospitality, facilities, reception, and office support while upholding client standards.

The role requires 2–4 years of experience, a high school diploma or GED, strong customer service and communication skills, and proficiency with Microsoft