On-Site Operations & Client Services Lead

Global Business Transformation Solutions, LLC (GBTS); United States; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in the United States seeks a Senior Service Specialist to deliver high-level administrative and operational support across client environments, covering mail, copy, print, hospitality and facilities while upholding client standards.

As a key on-site resource, you will handle complex service requests, coordinate workflow, and maintain professionalism and efficiency to ensure exceptional service delivery and client satisfaction.

Qualifications

• 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.
• Experience supporting corporate, legal, professional services, or high‑volume client environments preferred.
• Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.
• High School Diploma or GED required.

Responsibilities

• Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
• Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
• Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
• Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
• Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.
• Deliver exceptional customer service while responding to client requests, questions, and operational support needs.
• Handle client concerns and service‑related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Confidentiality

Teamwork

Problem solving

Microsoft Office

Office coordination

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Opensity Solutions in the United States seeks a Senior Service Specialist to deliver high-level administrative and operational support across client environments, covering mail, copy, print, hospitality and facilities while upholding client standards.

As a key on-site resource, you will handle complex service requests, coordinate workflow, and maintain professionalism and efficiency to ensure exceptional service delivery and client satisfaction.