Senior Bilingual Mobile Expert — Elite Customer Care

T-Mobile US Inc.; Lynn (MA); Presencial; USD 28.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Descripción de la vacante

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap for these locations.

You will participate in curated training to grow expertise, working in a team-focused environment that values sales and service excellence and rewards performance across store results.

Formación

• High School Diploma/GED is required.
• Retail experience preferred (Neighborhood Mobile Expert 12+ months).
• Care: Elite Expert roles are considered a plus.
• Strong communication, critical thinking and customer service capabilities.
• Ability to multitask in a fast-paced retail environment.
• Knowledge of products, sales processes and service standards.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge about T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to promote a culture of sales and exceptional service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Descripción del empleo

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap for these locations.

You will participate in curated training to grow expertise, working in a team-focused environment that values sales and service excellence and rewards performance across store results.