Bilingual Senior Mobile Expert: Customer Champion

T-Mobile US Inc.; Nashville (TN); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee stock grants

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will work with new systems, tools, and a product roadmap designed for location-specific needs and collaborate with peers across Customer Service and Engineering to resolve customer issues. You will receive curated training to enhance your expertise and ongoing development in a team-based environment that rewards

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores.

You will work with new systems, tools, and a product roadmap designed for location-specific needs and collaborate with peers across Customer Service and Engineering to resolve customer issues. You will receive curated training to enhance your expertise and ongoing development in a team-based environment that rewards